Summary
Planbarn sells digital construction drawings. The files are delivered the moment your payment clears, they cannot be returned, and all orders are final and non-refundable. You confirm you understand this at checkout, when you ask for immediate access to your files.
Why there are no refunds
A plan set is a complete, copyable file. Once it has been sent there is no way to take it back, so a refund would mean giving the drawings away. That is why every plan page tells you exactly what you are buying before you order, and why we would rather answer your questions first than sell you the wrong plan.
Check these before you order
Every product page lists the square footage, the bedroom and bathroom count, the number of storeys, and the sheets included in the set. Please also confirm the plan suits your site, your lot dimensions, your budget and your local zoning, because none of those are grounds for a refund afterwards. If anything is unclear, email us before you order and we will answer honestly, even if the answer is that this plan is wrong for you.
If something is actually wrong with the file
This is not a refund, it is us fixing our own mistake, and it is not time limited. Contact us and we will repair or replace the file at no cost if:
- the file is corrupted, unreadable or incomplete;
- your download link does not work;
- the set you received does not match the specification shown on its product page;
- you were charged twice for the same order, in which case the duplicate charge is returned in full.
What is not covered
- A change of mind after ordering.
- A plan that does not suit your site, lot, budget or local zoning.
- Buying the wrong plan by mistake. Contact us and we will swap it for another plan instead; if the one you wanted costs more you pay the difference.
- Third-party costs such as engineering stamps, energy calculations, site plans or permit fees.
- Modification work already carried out at your request.
How to contact us
Email support@planbarn.com with your order number and a short description. We reply within one business day.
Before you raise a chargeback
Please contact us first. A faulty or incorrect file is quicker for us to replace directly than for your bank to investigate.
Last updated 1 September 2026.